Help & contact

Support

Need help with Camely, or have a question about privacy or your account? We're happy to help by email.

Please include your device model and Android version, and describe what you were doing when the issue happened. Never send passwords or your backup passphrase.

Common questions

Does Camely work offline?: Yes. Camely is offline-first — your data is stored on your device and the app works without a connection.
Where is my data stored?: On your device only. Camely does not run a server that stores your financial or planning records, and there is no cloud sync.
How do I keep a backup, and what if I lose the passphrase?: You can create encrypted backup files that you control and store where you choose. The backup is encrypted with a passphrase only you hold — we cannot recover a lost passphrase or restore a lost backup, so keep both safe.
How do I move Camely to a new phone?: Create an encrypted backup on your current phone, install Camely on the new phone, then restore from that backup file using your passphrase. Device-specific settings such as App Lock are set again on the new device.
How does Smart Capture handle my receipts?: Receipt images are read on your device to help fill in the amount; nothing is uploaded. Camely never records a transaction from an image without your confirmation, and by default the image is removed after you post unless you choose to keep it.
Does Camely ask for my bank login?: No. Camely does not connect to your bank or ask for banking credentials.
How do I manage a subscription?: If Premium is available, subscriptions are handled through Google Play. You manage or cancel your subscription, and request refunds, in your Google Play account.

Privacy & terms

Read our Privacy Policy and Terms of Use.